![]() I choose “Start up normally” and Windows starts up normally. Then Windows restarts with Startup options presented. Then the screen goes blank (black), then the screen very briefly displays colored lines and dots, This is the original version and it has not been reinstalled.Įach BSOD problem is the same: On Shutdown, the “Shutting Down…” screen appears and remains for about 10 minutes. The PC was new from Dell with an OEM version of Windows 7 Professional already installed. We have encountered six BSOD problems on this PC since we began using it in March, 2010. The System Performance Report says “The Security Center is unable to identify an active anti-virus application” but I have Microsoft Security Essentials running and the icon appears in the task bar at the bottom of the screen. ![]() The System Performance Report can be found in the Windows7_Vista_jcgriff2 folder with filename: This should describe the hardware in detail. !!!!2010 05 24 1 Belarc Advisor Current Profile Julies computer.mht. !!!!2010 05 24 0 Description of BSOD problem.docĪ complete Belarc Advisor profile can be found in the Windows7_Vista_jcgriff2 folder with filename: The following description of this problem can be found in the Windows7_Vista_jcgriff2 folder with filename: Thank you so much in advance for any suggestions or solutions that you can find. Let me know if this file is not readable for any reason. ![]() (I can only access this PC in the evening.) I have tried to ZIP all the requested files and attach them this note. Please let me know if any other information is necessary or useful. I have tried to include all requested details. I would appreciate any advice or analysis of the following BSOD problem.
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